Frequently asked questions
Before and after your order
Answers based on the current store, shipping and return information.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Where should an approved return be sent?
Approved returns are directed to 525 S Winchester Blvd, San Jose, California, 95128, United States. Follow the return instructions before shipping an item.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Which carrier is used?
The listed Standard shipping carrier is USPS. The shipping origin is 525 S Winchester Blvd, San Jose, California, 95128, United States.
How can I contact the store?
Email support@owalq.it.com or call 773-384-3801. Support availability is Weekdays 9 AM to 5 PM.
What does Standard shipping cost?
Eligible orders receive free Standard shipping with no order minimum.